Frequently Asked Questions

Service

With Airlugg we want you to own less, and travel more. Rent quality luggage, delivered straight to your door. By using Airlugg you only pay for what you need.

Our dedicated team is always looking for the latest trends and innovation across the travel industry to provide you with the most convenient travel experience. With Airlugg you will be offered a wide variety of affordable and durable luggage options. Whether you want to travel smart to New York City or take a long trip to Europe, we have you covered. Each trip is different, rent accordingly!

We offer the lowest rental prices to assure our customers benefit from utilizing our service. For example, an $800 Tumi suitcase can rent as low as $5 per day; if an individual were to travel 5 times a year, with a combined 30 days of total travel, the estimated spend is $150 (30 x $5). That’s smart travel.

Airlugg offers a variety of benefits other than savings such as:

  • Free up storage space
  • Free repairs
  • Personalized merchandise selections

Airlugg was designed for any traveler, however frequent travelers may not find it economical or convenient when traveling weekly. However, with our very wide selection, there may be travel occasions where we would come in handy, such as family vacations, golf trips, or any other ordinary travel that requires a more custom luggage assortment.

Our dedicated team is working hard to offer a solution to your current luggage ownership. Please stay tuned for some exciting upcoming programs!

Your Airlugg rental period starts on the day you receive your luggage delivery, and ends on the day your rental is picked up.

Currently we require 24-hour notice in order to deliver your rental. However, we are working hard on same day delivery, coming soon!

All luggage items are available for rent only. However, select Extras are available for purchase. Most purchases are perishable or personal items that do not meet our hygiene requirements for rentals. Click here to learn more about our purchasable items.

Rentals are identified with a cost per day (for example: $5/day). All purchased items show a flat dollar amount (for example, $35). You can view your purchases summary in the footer as well as in your summary upon checkout.

Upon checkout, Airlugg will charge you for the total amount of rentals and purchases. On certain rentals, additional deposits may be required. In the event that you have extended your duration of the rental, additional charges will apply and be reflected on the final receipt, which is provided upon your return.

Airlugg does not have any affiliation, connection or association with any other company or manufacturer at this time. Airlugg currently does not buy direct from any manufacturer.

Airlugg currently offers its services in select areas of Los Angeles and San Francisco. To see exact zip-code coverage, please click here. We are working hard to extend our services across the United States. You may join our email list to be informed of our next active cities.

Airlugg will notify you via email to remind you of your return a day prior to the rental end date. A return can be requested in your account under the rental status where you will find a Return Request submission. Upon receiving your return request, an Airlugg representative will confirm a suitable pick up time.

All rental orders are delivered locally by 3rd party courier services. 2 hours prior to delivery you will be notified to confirm your scheduled drop off.

You may return items within 24 hours of receiving your rental. We request that you inspect your rental item upon receipt and notify us if anything is missing or not to your satisfaction.

If you decide to cancel an entire or partial rental due to travel changes, you will be charged the appropriate delivery fees and will receive a full refund on your rentals. Any purchase may be returned as long as it is in its in original condition and unopened in order to receive a full refund. Any purchases returned not in their original condition will not be accepted for refund. Normal charges will be applied to the credit card on file.

Give us a call at +1 800 916 5661 and one of our representatives will be available to further assist you.

Product

Our merchandise team carefully curates all our products, which are required to meet our corporate quality & safety standards. Airlugg only works with known brands to assure that quality & safety standards are met.

All luggage undergoes an extensive cleaning process to assure each piece is entirely disinfected and clean for a new rental.

Although we stand behind our luggage quality, damages can occur from traveling & airline handling. Airlugg will determine the cause of damage and will handle any claims with third parties. In the event the luggage is severely damaged during its travels, Airlugg will work on an appropriate replacement to continue the journey. Please note, Airlugg retains the sole right to determine if the luggage is lost or damaged, and the costs to be charged for repair, replacement, or cleaning.

Unfortunately as of now we don’t offer any tracking solutions on our rentals. Our team of engineers is working on hard to implement this for your upcoming travel.